Shipping policy

Shipping Policy

Order processing

Orders are processed once payment has been confirmed. You will receive an order confirmation email right after you place your order.

Shipping rates and delivery estimates

Shipping costs and available delivery options are calculated at checkout based on your shipping address. The estimate shown at checkout is a guide; actual delivery can vary with carrier volumes, customs and local conditions.

Tracking

Every order ships with a tracking number. When your order ships, we will email you the tracking number. You can follow your parcel on our Track Your Order page, or sign in to your account to see your order status.

Customs, duties and taxes

Orders shipped internationally may be subject to import duties and taxes charged by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the recipient.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible and we will try to update it before the order ships.

Lost or delayed parcels

If your tracking has not updated for an unusually long time or your parcel appears lost, contact us at orvensleep@gmail.com with your order number and we will look into it with the carrier.