Refund policy

Refund Policy

We want you to love sleeping on your Orvensleep pillow. If something isn't right, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. For hygiene reasons, pillows that have been used, washed or damaged after delivery cannot be returned unless they arrived faulty.

To start a return, contact us at orvensleep@gmail.com with your order number. We will reply with return instructions. Items sent back without first requesting a return will not be accepted.

Return shipping

Unless the item arrived damaged, faulty or incorrect, return shipping costs are paid by the customer and are non-refundable.

Damaged, faulty or incorrect items

Please inspect your order on arrival. If the item is damaged, faulty or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue, and we will make it right with a replacement or a full refund.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Bundle discounts

If you return part of a bundle order, the refund is calculated on the discounted price you paid for the returned items.